This may have happened for one of the following reasons:
— insufficient funds on your card
— a temporary issue on the bank’s side
— incorrect payment details
— additional confirmation from your bank is required
— geographical restrictions: payments from your country may be temporarily unavailable

If confirmation is required, please check your online banking app or messages from your bank — you may have received a one-time confirmation code (TAN).

Don’t worry — no money is charged.

We are already investigating the issue on the payment provider’s side and will inform you as soon as we have more details.

If you have any questions or need assistance right away, please contact us — we’ll be happy to help.

You can contact us by email at school[at]iceur-vienna.at
send us a message on Telegram,
or submit your request by filling out the form at the bottom of this page.